1. Introduction
This Privacy Policy explains how Sew Splice, operated by A & A Creative Entertainment Pty Ltd (“we”, “us”, “our”), collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or participating in our classes, workshops, or events, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We collect personal information that is reasonably necessary for us to provide our services, including:
- Personal details: name, email address, phone number, postal address
- Booking information: class or course details, payment records, and attendance
- Payment information: limited payment details processed securely via our payment gateway (we do not store full credit card numbers)
- Website interactions: IP address, browser type, pages visited, and other analytics information collected via cookies and similar technologies
- Images or recordings: photographs or videos taken during classes or events (with your consent or subject to our photo policy)
If you contact us directly (via phone, email, or web forms), we may also collect the information you choose to provide to help us respond to your inquiry.
3. How We Use Your Information
We use your personal information to:
- Process bookings, payments, and inquiries
- Communicate with you about classes, events, and updates
- Manage our operations and customer records
- Send marketing communications (if you have opted in)
- Improve our services and website experience
- Comply with legal obligations and resolve disputes
We will only use your personal information for the purpose for which it was collected or for a related purpose you would reasonably expect.
4. Marketing Communications
We may send you marketing emails or newsletters about upcoming classes, offers, or events.
You can opt out of these communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
5. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Your information is stored in secure systems protected by passwords, encryption, and access controls.
Where information is stored electronically (e.g. in booking or payment systems), we rely on reputable third-party providers that comply with privacy and security standards.
6. Cookies and Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use the site.
Cookies may collect information such as:
- Browser type and device information
- Pages viewed and time spent on site
- Referring websites or traffic sources
You can disable cookies in your browser settings, though this may limit certain website functions.
We may also use third-party analytics services (e.g. Google Analytics) which process data on our behalf under their privacy terms.
7. Disclosure of Personal Information
We may disclose your personal information to trusted third parties that help us operate our business, including:
- Payment processors (e.g. Square, Stripe, PayPal)
- Email or marketing service providers
- Web hosting, booking, and CRM systems
- Event staff, instructors, or contractors assisting in our services
- Professional advisers (e.g. accountants, lawyers)
- Government agencies or regulators, when required by law
All such third parties are expected to handle personal information in accordance with applicable privacy laws.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.
To make a request, please contact us in writing at info@sewsplice.com.au.
We may require verification of your identity before providing access.
9. Retention and Deletion
We retain personal information only for as long as necessary to provide our services or as required by law.
When information is no longer needed, it is securely deleted or anonymized.
10. Photography and Media
Photos and videos taken during classes or workshops may be used for promotional purposes across our website and social media channels.
If you do not wish to appear in any media, please inform our staff before your class begins.
11. Links to Other Websites
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be published on our website and takes effect upon posting.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to make a complaint about how your personal information has been handled, please contact us:
Sew Splice
Operated by A & A Creative Entertainment Pty Ltd
Studio: 2/494 Botany Road, Beaconsfield NSW 2015
Email: info@sewsplice.com.au
Website: www.sewsplice.com.au
We will investigate your complaint and respond within a reasonable timeframe.